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Updated March 10, 2025: The post contains over 140 new customer stories, which appear in italics at the beginning of each section of customer lists. The post will be updated regularly with new stories.

One of the highlights of my career has always been connecting with customers and partners across industries to learn how they are using technology to drive their businesses forward. In the past 30 years, we’ve seen four major platform shifts, from client-server to internet and the web to mobile and cloud to now — the next major platform shift to AI.

As today’s platform shift to AI continues to gain momentum, Microsoft is working to understand just how organizations can drive lasting business value. We recently commissioned a study with IDC, The Business Opportunity of AI, to uncover new insights around business value and help guide organizations on their journey of AI transformation. The study found that for every $1 organizations invest in generative AI, they’re realizing an average of $3.70 in return — and uncovered insights about the future potential of AI to reshape business processes and drive change across industries.

Check out the top 5 AI trends to watch from IDC and Microsoft

Today, more than 85% of the Fortune 500 are using Microsoft AI solutions to shape their future. In working with organizations large and small, across every industry and geography, we’ve seen that most transformation initiatives are designed to achieve one of four business outcomes:

Enriching employee experiences: Using AI to streamline or automate repetitive, mundane tasks can allow your employees to dive into more complex, creative, and ultimately more valuable work.
Reinventing customer engagement: AI can create more personalized, tailored customer experiences, delighting your target audiences while lightening the load for employees.
Reshaping business processes: Virtually any business process can be reimagined with AI, from marketing to supply chain operations to finance, and AI is even allowing organizations to go beyond process optimization and discover exciting new growth opportunities.
Bending the curve on innovation: AI is revolutionizing innovation by speeding up creative processes and product development, reducing the time to market, and allowing companies to differentiate in an often crowded field.

In this blog, we’ve collected over 400 of our favorite real-life examples of how organizations are embracing Microsoft’s proven AI capabilities to drive impact and shape today’s platform shift to AI. Today, we’ve added new stories of customers using our AI capabilities at the beginning of each section. We’ll regularly update this story with more. We hope you find an example or two that can inspire your own transformation journey.

Enriching Employee Experiences

Generative AI is truly transforming employee productivity and wellbeing. Our customers tell us that by automating repetitive, mundane tasks, employees are freed up to dive into more complex and creative work. This shift not only makes the work environment more stimulating but also boosts job satisfaction. It sparks innovation, provides actionable insights for better decision-making, and supports personalized training and development opportunities, all contributing to a better work-life balance. Customers around the world have reported significant improvements in employee productivity with these AI solutions:

New Stories:

• Aurigo used GitHub Copilot to enable their developers to focus on the logic and architecture of their code, allowing them to create functional prototypes more efficiently.
• Bennett, Coleman & Co. Ltd./The Times Group introduced Microsoft 365 Copilot across HR, sales, finance, and merger and acquisition to automate routine tasks, streamline workflows, and empower teams to work more efficiently.
• Birlasoft deployed Microsoft 365 Copilot and built a bot to handle 94% of policy-related queries and ten applications to enhance operational efficiency.
• Brandix adopted the Microsoft 365 Copilot suite to enhance productivity and streamline operations for executive staff.
• C3IT used Microsoft 365 Copilot when they developed Copilot PM Assist to help project managers prepare project documentation 30% faster and reduce the time to create project kick-off presentations by 60%.
• Cactus Communications leveraged Microsoft 365 Copilot to automate routine tasks and augment content generation under human supervision to achieve 15 to 20% efficiency.
• Embee adopted Microsoft Copilot Studio to develop tailored plug-ins to help redefine productivity and efficiency. Using GitHub Copilot for code validation and testing automation, their developers experienced a 30% productivity boost.
• HCLTech used Microsoft 365 Copilot and GitHub Copilot to develop TeamSight, a platform to help accelerate engineering, track progress, and fine-tune KPIs.
• Indegene leveraged Microsoft 365 Copilot to significantly reduce time, enhance overall efficiency, and improve productivity in tasks like scientific content writing and coding.
• Infosys used GitHub Copilot to significantly accelerate the development of a feature or bug fix, and found the quality of code was far better.
• InMobi embraced Azure AI and Microsoft 365 Copilot to streamline employees’ business workflows. Integrating GitHub Copilot into engineering, they generated 50 to 60 million predictions per second with its 15-20 ML models.
• LambdaTest integrated GitHub Copilot into its workflow, experiencing a remarkable 30% reduction in development time.
• LTIMindtree introduced Copilot declarative agents to address challenges faced by senior leadership and presales/transition teams with RFP and RFIs. They also used GitHub Copilot to increase development speed and improve test coverage.
• Mphasis used Microsoft 365 Copilot across finance, HR, legal, marketing, and IT to enhance productivity and ingenuity within the operational processes.
• Noventiq leveraged Microsoft 365 Copilot to improve operational efficiencies. Within four weeks of implementation, they saved 989 hours on routine tasks, boosting productivity that resulted in an estimated value of INR 989K.
• Nykaa used GitHub Copilot to accelerate development cycles. By automating repetitive tasks such as code completion, developers elevated productivity by 20%, leading to notable cost savings and expedited feature releases.
• Paytm used GitHub Copilot when they launched Code Armor, a solution used to improve the time taken to secure cloud accounts that represented an efficiency increase of over 95%, significantly boosting productivity too.
• PGP Glass introduced Microsoft 365 Copilot internally to help with repetitive tasks. The team estimated a 30 to 40 minutes per day increase in productivity, enabling employees to focus more on priorities and strategic tasks.
• Physics Wallah used RAG+Azure OpenAI Service architecture to create “Gyan Guru,” a hyper-personalized conversational study companion designed to cater to the distinctive needs of each student.
• SPAR used Microsoft 365 Copilot to streamline tasks, resulting in a 67% active user base among employees, saving approximately 715 hours — equivalent to 89 workdays or the output of four full-time employees. In addition, 93% of Copilot users reported increased productivity, and 88% felt empowered to complete tasks faster.
• Synechron used Azure OpenAI Service to develop Synechron Nexus Chat to enable secure enterprise-grade multilingual capabilities across global teams in HR, finance, marketing, and legal. Teams experienced a 35% productivity gain using the solution.
• Tata Elxsi integrated GitHub Copilot into its video distribution platform and testing process. This enhanced the quality of code generation, reduced effort, and accelerated delivery of its products and solutions to provide seamless video experiences to their end-customers.
• Trilegal has been investing significantly in an enterprise-grade bespoke AI-driven document management solution (DMS). This is the centerpiece of a law firm’s delivery capability. The DMS offers end-to-end features and functions relevant to the key tasks of its lawyers and helps them focus on the strategic and high-end parts of the value chain. The AI-driven DMS leverages Azure OpenAI Service and Cognitive services.
• TVS Next used Azure OpenAI Service and Microsoft Copilot to develop NexAA, which seamlessly connects with HR systems to improve employee engagement, foster innovation, and promote continuous learning.
• University of Oxford embraced Microsoft 365 Copilot to help the IT department save time when summarizing documents, creating content, supporting meetings, or managing tasks.
• Urban Company leveraged Azure OpenAI Service to use chatbots to resolve 85% to 90% of queries, increasing satisfaction by 5%, and audit/decisioning accuracy exceeded 80%.
• Wipro used GitHub Copilot to help make writing code faster and easier for developers. They also used Azure OpenAI Service to expand their generative AI solutions to facilitate large-scale AI transformation across the organization.

Reinventing Customer Engagement

We’ve seen great examples of how generative AI can automate content creation, ensuring there’s fresh and engaging material ready to go. It personalizes customer experiences by crunching the numbers, boosting conversion rates. It makes operations smoother, helping teams launch campaigns faster. Plus, it drives innovation, crafting experiences that delight customers while lightening the load for staff. Embracing generative AI is key for organizations wanting to reinvent customer engagements, stay ahead of the game, and drive both innovation and efficiency.

New Stories:

• Abu Dhabi government services used the Tamm App to remove the barriers between government workers and the citizens, residents, and businesses who need services. The TAMM platform is powered by Microsoft Azure OpenAI Service and G42 Compass0.
• Aditya Birla Capital Limited is integrating Azure OpenAI Service and building various solutions, including Sales Pitch Assistant, Service Assist, and Intelligent Search for customers, as well as Audit Compliance Assist and Gen AI-powered Voice Bots for inbound calls, to improve productivity and provide a uniform customer experience.
• August developed August.ai, powered by Azure OpenAI Service, to outperform traditional symptom checkers by 25%, making it the most reliable tool for symptom analysis.
• Avasoft harnessed Azure OpenAI Service to create SuperInsight, an advanced tool that bridges the gap between business users and their data. It empowers users to gain actionable insights effortlessly, eliminating the need for analysts or technical expertise.
• Ayna used Azure OpenAI Service and Azure Infrastructure to train diffusion models to enable brands to generate catalogue photo shoots and AI TryOn experiences for their customers within minutes without the hassle of setting up photo studios.
• Atlan uses Azure OpenAI Service to help data teams automate documentation, summarize lineage, and enable users to query data in natural language. Data teams reported a more than 60% reduction in time to complete tasks.
• ClearBank used Microsoft Azure’s AI capabilities to train its system to apply payment scheme rules, assess claims, and either validate or reject them much more quickly. This reduced the time the payment recovery process takes by 80%.
• ClearTax leveraged the Azure OpenAI-powered Generative AI Agent, integrated into WhatsApp, to address multiple pain points and better serve Indian taxpayers, enabling 75% to file for the first time, unlocking INR 300 million in tax refunds, and improving access to credit opportunities.
• Cognizant leveraged Microsoft generative AI technology with its TriZetto platform to help payers and providers reduce hidden costs and enable better patient outcomes for millions of Americans.
• Congruent used Azure OpenAI Service to streamline retirement planning, saving customers up to 4X per dollar spent. They also implemented GitHub Copilot in development, achieving 40% savings.
• Cricket Australia is exploring AI to revolutionize fan engagement with richer, personalized content to continue to improve how people experience the game.
• Datamatics powered their Intelligent Automation Platform by GenA to increase documents processing accuracy by more than 90%, automate processes to increase productivity by 60%, and analyze business performance leading to improved customer experiences.
• Ema provides specialized AI agents or employees to handle enterprise Customer Support, Sales, and Marketing and Employee Experience. With customer support, Ema had 98% accuracy in 80%+ ticket resolution, and with proposal writing, Ema had a 70% speed up in RFP writing.
• Engagely.ai used Azure OpenAI Service to provide solutions that deliver instant, natural language support using any medium (voice, chat, or email) and on any channel, to ensure customer satisfaction. Customers experienced an increase of 80% CSAT.
• Exela enhanced their business process automation stack with Azure OpenAI Service to enable their customers to drive personalized engagement, optimize workflow automation, and reduce costs.
• Federal Bank embraced Microsoft Copilot to help employees work smarter, ensuring focus remains on customers and their needs.
• Fluid AI used Azure OpenAI Service to redefine how customers and banks connect, offering smarter, faster, and more human-like support across multiple channels. And 90% of queries were handled autonomously, while customer service volume increased by 3X to 4X, and customer satisfaction increased by 30%.
• Gupshup utilized Azure OpenAI Service to power Gupshup’s ACE LLM and AI Agents designed to handle consultative sales and support. A vehicle reseller experienced a 60% reduction in human agent effort, and a digital bank was able to automate 75% of incoming queries.
• Hero FinCorp leveraged Azure OpenAI Service to manage more than 50,000 multilingual customer queries with the H.Ai bot, achieving better efficiencies through increased productivity and reduced costs.
• Hero MotoCorp used Azure OpenAI Service to enhance customer experience. Bots have transformed the post-purchase experience by providing vehicle service schedules and details about parts to engage customers actively.
• Hexaware utilized the power of AI to develop tensai GPT to support the aviation industry to achieve higher levels of efficiency, accuracy, and cost-effectiveness in managing complex systems, ultimately ensuring smoother operations and enhanced customer satisfaction.
• IndiGo incorporated Azure Open AI Service’s GPT-4 and GPT-4 Turbo models to develop the 6Eskai platform to provide customers with effortless conversational service.
• LimeChat integrated bots with Azure OpenAI APIs capabilities to address complex queries effectively, which bolstered customer experience and increased revenue generation by 100%.
• Locabuzz leveraged Azure OpenAI Service with the Locobuzz CX platform. The Response Assist feature generates detailed responses instantly while adhering to brand guidelines and tonality, reducing the time spent on ticket analysis and elevating customer satisfaction.
• Magicpin used Azure OpenAI Service’s real-time model to build an audio conversational bot that talks to riders over the telephone and helps take proactive decisions. The customer support chatbot agent helped resolve 60% of the tickets.
• Mahindra Group harnessed the power of AI with two innovative programs, including a Multiagent AI System for marketing and verification for loan applications, using the system to create hyper-personalized customer communication at scale that enhances customer engagement.
• MakeMyTrip enhanced Myra, its travel bot, with AI-driven workflows capable of autonomously managing and optimizing multifaceted travel queries to create comprehensive travel itineraries that ensure next-level customer experiences.
• Mastek integrated Microsoft 365 Copilot, Azure OpenAI Service, Copilot for Sales, and Teams AI into its daily work practices. They improved productivity by 45% and increased response or delivery time by 55%, which led to better customer experiences.
• Myntra developed MyFashionGPT powered by Microsoft’s Azure OpenAI Service and ChatGPT 3.5 to allow shoppers to search for outfits by typing in a text that closely resembles natural conversation.
• Nurix used Azure OpenAI Service for seamless and intuitive customer interactions, personalized engagement, and enterprise-grade scalability.
• OYO’s app is used by guests across the world for a smooth booking experience; OYO strategically deployed the Azure OpenAI Service AI stack, integrating Azure OpenAI Service and Azure AI services into post-booking systems for greater accuracy in validated bookings and more.
• Rebel Foods leveraged Azure OpenAI Service for its ordering platform EatSure to handle current order volumes, adapt to future business requirements, and give consistent personalized customer experiences.
• Square Yards integrated advanced generative AI technologies for real estate listings with SEO-friendly auto-descriptions, image tagging and enhancement, virtual tour creation, and 2D-to-3D floor plan conversions.
• South African Revenue Service deployed a chatbot integrated with Azure Cloud Services and enabled with Azure OpenAI Service. This system provides personalized guidance based on individual records, having generated approximately 300,000 tailored responses to date.
• South London and Maudlsey NHS Foundation Trust used Microsoft 365 Copilot to automate routine tasks and spend more quality time treating patients.
• TatvaCare integrated an AI-led chatbot, AskAI, into its MyTatva app, utilizing the capabilities of Azure OpenAI Service. AskAI efficiently handles patient inquiries and offers daily nudges to encourage healthier lifestyle choices.
• Tavant, a leading digital products and solutions provider, developed an Agentic AI Solution to advance field service management, which has led to a 40% faster resolution time, 42% increase in the first-time fix rate, and directly contributed to a 90% rise in customer satisfaction.
• Titan Eye Plus infused Azure OpenAI Service with its integrated connected digital platforms to work toward becoming a truly ‘intelligent in real-time’ enterprise and forging a new standard in eyewear retail.
• Ubona used Azure OpenAI Service and large language models (LLMs) to offer scalable, intelligent automation that enhances customer interaction while providing robust data insights and operational efficiency.
• Upstox leveraged Azure OpenAI Service to power a Copilot designed to provide instant, context-aware responses, minimizing delays and enhancing the overall user experience.
• Ushur used Microsoft Azure AI services to resolve customer issues quickly and unify their interactions across all channels.
• Vue.ai’s platform, integrated with Azure AI services and Azure OpenAI Service, provides an AI orchestration platform that simplifies the adoption and scaling of AI across enterprises.
• Whatfix utilized Azure OpenAI Service to streamline the critical and time-sensitive customer migration process, ensuring a smooth transition from an older platform version to a newer one with minimal disruption.
• WNS integrated Azure OpenAI Service into their suite offerings to help improve efficiency, effectiveness, and productivity of client processes.
• Writesonic used Azure OpenAI Service to supercharge its content creation, catapulting Writesonic into an unprecedented realm of AI-driven productivity and personalized user engagement.
• Yes Bank developed RM Assist Chatbot (Ask Genie), powered by Azure OpenAI Service, to empower relationship managers with instant, accurate responses to customer queries.

Reshaping Business Process

Transforming operations is another way generative AI is encouraging innovation and improving efficiency across various business functions. In marketing, it can create personalized content to truly engage different audiences. For supply chain management, it can predict market trends so companies can optimize their inventory levels. Human resources departments can speed up the hiring process, while financial services can use it for fraud detection and risk assessments. With generative AI, companies are not just refining their current processes, they’re also discovering exciting new growth opportunities.

New Stories:

• AI Magix leverages Azure OpenAI Service and Machine Learning for its Inspection One platform to automate automotive inspections, increasing throughput by 60%, achieving 85% accuracy in defect detection, and cutting Costs of Poor Quality by 45%, ensuring compliance with stringent quality standards.
• Acuity leveraged Azure technologies including OpenAI GPT, natural language processing, and optical character recognition to automate the generation of high-quality credit reports, resulting in up to 25%-time savings in the credit report writing process.
• AGS Health used Azure OpenAI Service and Azure Whisper to convert lengthy payer calls to text instantly and create claim correction lists, reducing auditing time by 50% and improving quality outcomes for clients.
• Apollo Hospitals Group integrated Azure OpenAI Service into their clinical documentation audit process to automate and improve efficiency and accuracy, minimizing the time and errors in ERM documentation.
• Atomicwork integrated Azure OpenAI Service and AI-powered IT Service Management directly within the Microsoft Teams platform to help improve the employee support experience and reduced repetitive support tickets by 50 to 60%.
• BrowserStack leveraged Azure OpenAI Service into its software testing platform to dramatically enhance automation and efficiency, reducing QA cycle time by up to 70 and maintenance overhead by over 60%.
• Coforge introduced Azure OpenAI Service and the Copilot ecosystem to better support financial advisors in asset and wealth management firms to access comprehensive fund information and performance data swiftly, eliminating time-consuming searches and increasing productivity by 30%.
• Cyient used Azure OpenAI Service, AI Search, Azure Kubernetes Service, and Azure Machine Learning to enable clients to aggregate data from various systems and applications.
• Darwinbox utilized generative AI to enable enterprises to automate day-to-day HR processes and conduct AI-powered job evaluations.
• Discover Dollar used Azure AI services to help enterprises identify overpayments and revenue leakages hidden within their contracts, invoices, and payment records. Uncovering over $1$ billion in customer savings to date.
• Disprz developed a generative AI content creation and transformation engine for Learning and Development administrators to create engaging personalized training and make learning materials more accessible by using Advance Learning.
• Evalueserve uses generative AI and customer natural language processing or NLPs to efficiently process and summarize large data sets, making them relevant and accessible. Users experience between 20% to 40% improvement in decision-making.
• Firstsource used Azure OpenAI Service for its FirstSenseAI platform to automate the analysis and processing of explanation of benefits to improve medical insurance coverage and billing.
• Gamer Logistics and AizenFlow created an AI-powered software platform that streamlines the freight brokerage process, significantly reducing complicated tasks and time-intensive processes from 24 hours to just 15 minutes.
• Genpact used Microsoft Azure OpenAI Service to deploy Scout, a comprehensive platform to enable seamless data processing, advanced language capabilities, and improved operational efficiency.
• GEP used Microsoft Azure OpenAI Service to power an innovative digital procurement and supply chain platform called GEP Quantum, which shows productivity gains ranging from 25% to 50%.
• Icertis leveraged Microsoft Azure OpenAI Service and Microsoft Copilot to develop Icertis Copilots to automate contract-driven processes, expedite contract reviews, and optimize value in negotiations. Icertis Copilots pinpoint potential risks in business agreements to help teams focus on higher impact tasks and strategic initiatives.
• ICICI Lombard used Microsoft Azure OpenAI Service to develop a Copilot for claims adjudicators to provide a comprehensive summary of health claims from submitted documents. This solution reduced the time for claims adjudicators to process a single health claim by over 50%.
• Kotak Mutual Fund used Microsoft Azure OpenAI Service and Azure AI Search to handle large volumes of emails, deliver personalized responses, and streamline processes to save two man-months on repetitive tasks and improve the customer/investor experience.
• KPMG in India leveraged Azure OpenAI Service to develop the IKE.GAI platform that allows IT teams and business owners to explore and build customized applications or agents using pre-built tools to enhance customer experiences, improve productivity, and reduce costs and time to market.
• Larsen & Toubro developed a customized Poly-LLM framework and a composite AI approach, supported by Azure OpenAI Service for secure, scalable infrastructure to improve project cost estimation and real-time tracking, leading to efficient resource allocation and productivity enhancement.
• Moneyview integrated Azure OpenAI Service models to streamline workflows, improving operational efficiency by 35% and increasing team productivity by 30%.
• MOZAIQ used Azure AI Document Intelligence to automate end-to-end mortgage fulfillment processing by rapidly innovating its offerings, scale in line with client growth, and manage cost of delivery.
• Narayana Health developed a bot powered by the GPT-4 model on Azure OpenAI Service to automate the extraction and coding of medical records to help manage insurance claims. This ensures accuracy, consistency, and efficiency and reduced coding errors by 40% compared to manual coding.
• Needl.ai used GitHub Copilot and Azure OpenAI Service to develop an AI assistant that can analyze data from multiple sources in one destination, providing auto-organized, intelligent updates, which improved productivity by 40%.
• Netradyne leveraged Azure OpenAI Service to power Safety Assistance Manager to integrate into fleet dashboards, enabling managers to retrieve driver performance data in seconds, improving decision-making and operational efficiency.
• Neutrinos integrated the Neutrinos AI Hub with Azure AI Foundry, enabling insurers to leverage advanced AI capabilities within a unified framework, create context-driven workflows, reduce 70% in manual data processing efforts, and increase claims adjudication times by 40%.
• Newgen leveraged Azure OpenAI Service for NewgenONE Marvin to expedite application development and streamline content management, resulting in dynamic, personalized, and multilingual customer communication.
• NoBroker created ConvoZen with Azure OpenAI Service for efficient transcription and insights from conversations in various languages, automating 90% of quality audits, improving agent efficiency by 30%, and enhancing violation tracking by 16X.
• Persistent created SmartQMS with Azure OpenAI Service and Microsoft Power Platform for a unified interactive platform that enables its engineers to seamlessly access knowledge bases, process assets, solution accelerators, tools, and intellectual properties.
• Pincode is transforming hyperlocal commerce for offline supermarkets, using Azure OpenAI Service for streamlined catalogue onboarding and real-time inventory management.
• PGG Wrightson partnered with Inde to use the SkyCount AI-powered drone to count livestock, which previously took a week. Results were available in a few minutes and were more accurate than any human count — around 97% first time.
• Prowess Selling Skills Pvt. Ltd. leveraged Azure OpenAI Service to create AI-based solutions that help retailers identify patterns, understand demand-supply causality, and enhance decision-making processes for quicker and more informed actions.
• Radical Health integrated Azure OpenAI Service and Azure AI services with electronic medical records systems (EMRs) for features like automatic transcription, clinical note generation, predictive analytics, and patient engagement via customizable bots.
• RazorSign created SensAI, powered by Azure OpenAI Service, to conduct preliminary contract reviews to identify deviations, accelerate negotiations, and reduce cycle times.
• Rezo.ai used a combination of Azure OpenAI Service with Azure Compute and Cognitive Services to enable its customers to achieve scalability, cost savings, and deliver exceptional customer satisfaction.
• Saarthi AI developed the Agentic AI platform to help with the debt collections process. The platform helped in a 60% to 90% reduction of cost-to-collect per account and in a reduction in delinquency between 15% to 30%.
• SeAir Eximpedia used Azure OpenAI Service to standardize over half a billion supplier records. And 500,000 unique supplier details were identified and organized with 99% accuracy in just two weeks.
• ShepHertz developed ai using Azure OpenAI Service, GitHub Copilot, and Microsoft Security Copilot to optimize both candidate-job matching and enterprise recruitment processes, increasing placement precision and operational efficiency.
• Smarten Spaces developed Sia (Space Interactive Assistant), built on Microsoft Azure OpenAI Service to help organizations better understand workplace utilization, reducing operational costs of managing spaces by 30% to 40%.
• Tata Capital Limited automated the generation of various sections across the credit appraisal note by leveraging solutions like Azure OpenAI Service and Azure AI Document Intelligence.
• Tata Consultancy Services, an IT services, consultancy, and business solutions organization, infused GitHub Copilot into their software engineering process to look at the potential of reimagining the traditional software development life cycle.
• Tech Mahindra developed agentX using Microsoft 365 Copilot to boost productivity by up to 70%. By using GitHub Copilot, they were able to produce higher quality code at a faster pace and improve deployment timelines.
• The Estée Lauder Companies turned to Microsoft 365 Copilot, Copilot Studio, Azure OpenAI Service, and Azure AI Search to gather data, identify trends, build marketing assets, inform research, and move to market faster.
• Thoucentric used Microsoft Azure OpenAI Service to build solutions that enable the creation of intelligent sales and query chatbots, enhancing outreach and customer engagement.
• Triomics leverages several Azure AI (and OpenAI) services for their platform, which enables oncologists and their teams to automatically review complete patient records against hundreds of ongoing clinical trials in under a minute.
• UST developed an AI solution powered by Azure OpenAI Service-based foundation models to process and interpret complex patient information.
• Vue.ai’s platform integrated with Azure AI services and Azure OpenAI Service provides an AI orchestration platform that simplifies the adoption and scaling of AI across enterprises.
• WinZO used GitHub Copilot to accelerate development, automate infrastructure setup swiftly, and go live in new geographies seamlessly.
• Xceedance used Azure OpenAI Service to redefine and streamline the data extraction and interpretation process within the insurance sector.
• Zomato created a Copilot using Azure OpenAI Service to help them run operations better, faster, and often in a cost-effective manner.
• Zycus leveraged Azure OpenAI Service to solve supplier discovery and risk management, autonomous procurement, and intake management.

Bending the Curve on Innovation

Generative AI is revolutionizing innovation by speeding up creative processes and product development. It’s helping companies come up with new ideas, design prototypes, and iterate quickly, cutting down the time it takes to get to market. In the automotive industry, it’s designing more efficient vehicles, while in pharmaceuticals, it’s crafting new drug molecules, slashing years off R&D times. In education, it transforms how students learn and achieve their goals. Here are more examples of how companies are embracing generative AI to shape the future of innovation.

New Stories:

• Dashoon used generative AI to create a platform that allows storytellers to create engaging content with ease and speed, generating 50K images a day.
• Beatoven developed a platform using Azure OpenAI Service to help audio-visual storytellers create original royalty-free background music for their content.
• Blinkit used generative AI to create thousands of recipes with rich data and media, enrich the catalogue, and serve personalized recipes based on user taste, actions, and dietary preferences. These recipes were generated for a curated list of products using Azure OpenAI Service.
• BluSmart turned to GitHub Copilot to revolutionize their software development workflow to offer coding assistance and rapid development, with developer efficiency increasing by 20 to 30%.
• Botminds.ai leveraged the power of Azure OpenAI Service to revolutionize the processing of unstructured content embedded in documents and PDFs. The streamlined process led to a 90% reduction in the time required to observe functional solutions.
• Classplus used Azure OpenAI Service to develop Samadhan AI, a hyper-personalized and efficient study companion for students, helping them prepare with confidence for competitive exams.
• EkStep’s Jan Ki Baat leverages AI-powered voice bots to facilitate natural conversations between individuals and organizations, empowering decision-makers with actionable, data-driven insights.
• eSanjeevani used Azure OpenAI Service to bring quality healthcare to the masses, particularly the poor and underserved, thus reshaping India’s healthcare ecosystem.
• Frammer AI utilized Azure OpenAI Service to provide state-of-the-art AI models that elevate content to deliver quality short videos at scale, translating into higher engagement levels and, ultimately, increased revenue for content creators.
• Foyer used Azure OpenAI Service to deploy the Azure OpenAI Service GPT-3.5 and GPT-4 family of models and experienced better reliability in service and incident reporting and mitigated rare outages.
• HeritageWatch.AI uses AI to detect changes to heritage sites around the world caused by disasters like floods or earthquakes.
• Innominds leveraged Azure OpenAI Service to develop the AMRx platform, a culture-free, AI/ML-based urinary tract infection (UTI) diagnostic tool that delivers precise diagnosis in five minutes, thereby reducing costs.
• ITC developed ITCMAARS to provide an array of agri-solutions to farmers. Krishi Mitra is a farmer Copilot powered by generative AI that allows farmers to simply ask their questions, and it generates useful responses.
• Kheiron Medical Technologies, NHS Grampian, the University of Aberdeen use an AI breast screening solution called Mia and Azure Cloud Services to help doctors find an additional 12% uplift in the detection of breast cancer and a workload reduction of up to 30%.
• KissanAI leveraged Azure OpenAI Service, Cognitive Services, and speech services to develop a voice-based Copilot reaching 100,000 farmers that delivers real-time advice on farming-related topics.
• OnFinance AI developed NeoGPT using Azure OpenAI Service to manage large volumes of meticulously cleaned data. They were able to run fine-tuning jobs 10X faster with geo-redundancy and applied reinforcement learning (RLHF) efficiently to ensure 85% guardrail compliance.
• ManageArtworks utilized Azure OpenAI Service to eliminate bottlenecks in categorizing and validating packaging and labeling content. This resulted in an 80% reduction in time to check compliance of packaging labels.
• Sarvam AI uses Azure OpenAI Service and GitHub Copilot to innovate across the full stack of generative AI, such as GPT-4 models on Azure OpenAI Service, to provide grounded comparison between different design choices in a GenAI application.

IDC InfoBrief: sponsored by Microsoft, 2024 Business Opportunity of AI, IDC# US52699124, November 2024
Tags: AI, AI Azure, Azure OpenAI Service, Copilot, Copilot Studio, Microsoft 365 Copilot

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