Samsung Galaxy S25 Ultra Pre-Order Customers Face Activation Issues
Introduction
Samsung’s pre-order customers have been receiving their Galaxy S25 Ultra smartphones first-hand, but some are facing a frustrating delay in activating their devices on certain carriers in the US.
The Issue
The Galaxy S25 Ultra pre-order customers who received their devices first-hand are experiencing issues with activation on Xfinity Mobile and Metro by T-Mobile carriers. According to Reddit users, Xfinity Mobile customers are blocked from activating their devices until February 5th due to the carrier’s failure to complete necessary system updates to support the device.
Xfinity Mobile Customers
Xfinity Mobile customers in the US reported that they received their Galaxy S25 Ultra smartphones but are unable to activate them. The carrier has advised them to switch to other plans, but they do not want to do so. It is likely that the issue is related to the SIM cards used by these customers, as they are using eSIMs instead of traditional physical SIM cards.
Metro by T-Mobile Customers
Metro by T-Mobile customers are also experiencing issues with activating their Galaxy S25 Ultra devices. The carrier has stated that the current plan is incompatible with the Ultra models, and customers are advised to switch to other plans. However, many customers do not want to make this change.
Possible Causes
The activation issues seem to be related to the networks operating in the US, which are still upgrading their systems to support Samsung’s newest flagships. It is possible that the issue is specific to eSIM users, as traditional physical SIM cards may not be affected.
Conclusion
The activation issues faced by Galaxy S25 Ultra pre-order customers on certain carriers in the US are a frustrating experience for those who have already received their devices. It is essential for carriers to complete the necessary system updates to support the device and resolve this issue as soon as possible.
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