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A critical warning has been issued to Netflix subscribers regarding an email scam that poses a significant threat to their login credentials and credit card details. Netflix users are advised to be vigilant and watch out for a sophisticated, AI-powered email scam that closely mimics genuine communications from the platform. The warning was issued by Global Cybersecurity Advisor at cybersecurity company ESET. Netflix subscribers have been cautioned to be on the lookout for a scam email that has been circulating, which appears to be legitimate but is actually a phishing attempt. The email claims that the user’s account has been suspended and demands that they update their payment information to restore access.
According to the scam email, the only way to regain access to the account is by providing updated payment details. “Although phishing emails have been a threat since the inception of email, AI technology has now enabled cybercriminals to launch phishing campaigns at an unprecedented scale and speed,” said Jake Moore, Global Cybersecurity Advisor at ESET.
Subject Line of Netflix ‘Email Scam’
* Your account is on hold. Please update your payment details’
The email reportedly bears a striking resemblance to official Netflix communications, complete with authentic branding, color schemes, and links that point to the platform’s genuine help page. When users click on the red button, they are directed to a fake Netflix login page that requests their username, password, home address, and credit card details. By submitting this information, users inadvertently provide cybercriminals with the necessary details to steal their money. The email includes a red link that reads ‘UPDATE ACCOUNT NOW’ and claims that there are issues with the user’s current billing information. The email is signed off as: ‘Your friends at Netflix’.
“Cybercriminals are utilizing AI to send large-scale phishing campaigns and create convincing login pages with ease, tricking users into surrendering their personal data or account credentials,” Moore explained. “However, like traditional phishing attacks, these scams often rely on creating a sense of urgency, prompting recipients to act hastily without verifying the sender’s authenticity or taking a moment to think.”
What Netflix said on ‘Netflix email scam’
“If you receive an email or text message (SMS) requesting your Netflix account email, phone, password, or payment method, it is likely a scam,” Netflix stated in a warning.
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