It has been nearly two weeks since The New York Times reported that Joe Gebbia, co-founder of Airbnb, had joined Elon Musk’s “Department of Government Efficiency.” On Thursday, Gebbia announced on X that he will utilize his design expertise to revamp the government’s retirement process, which is notoriously slow and reliant on paper.
The current system is in dire need of improvement. In a video testimonial released today, Chuck Ezell, acting director of OPM, stated that the administration had challenged the agency to process a retiree digitally, from start to finish, without printing any paperwork, with a deadline of just one week. This challenge was republished by Gebbia.
In the same video, an agency employee revealed that they have already successfully reduced the process to two days.
While it remains to be seen whether this accelerated process can be scaled, sustained, or repeated, the OPM has been under pressure to modernize its systems for years. Last summer, the agency launched a pilot program for a new online retirement application platform in response to persistent concerns about delayed benefit processing. The issue had drawn attention in 2023, when several lawmakers issued a press release, urging the OPM to address the slow processing of retirees’ benefits, with some waiting over 90 days to receive their benefits.
Gebbia, a billionaire due to his Airbnb holdings, still serves on the board of the short-term rental giant and has been a board member at Tesla since September 2022.
In his X post, Gebbia wrote: “Since leaving my operating role at Airbnb in 2022, I have been searching for the next digital design challenge. I can think of few more critical ones than volunteering to enhance the user experience within our government.”
In addition to co-founding Airbnb, Gebbia is the co-founder of Samara, a company that designs and builds pre-fabricated homes, allowing customers to customize layouts, colors, windows, doors, and decks, with Samara handling the rest, including obtaining permits.
Last week, Samara announced that it would donate $15 million worth of homes to support Los Angeles residents who lost their homes in the January fires, which caused an estimated $30 billion in lost real estate.
Source Link