As Elon Musk’s administration targets the Social Security Administration for cuts and reorganization, the agency is introducing new rules for benefit recipients that could lead to chaos and dysfunction. The changes come as Musk’s administration aims to make significant changes to the Social Security program, which could have a major impact on its operations and the people it serves.

This week, the agency announced that it will no longer allow new benefit recipients to verify their identities over the phone. Instead, they will have to use an online ID verification software or visit a government field office in person. Similarly, returning benefit recipients who want to update their direct deposit information will have to pass the online ID verification process or visit a government office. This change may cause difficulties for some recipients, particularly those who are not familiar with online platforms or do not have access to the internet.

According to the Social Security Administration, “The SSA is taking proactive steps to enhance the security of its services by implementing stronger identity verification procedures,” as stated in a press release published Tuesday. However, the agency acknowledges that individuals who cannot use the online ‘My Social Security’ services can start their claim for benefits on the telephone, but the claim cannot be completed until the individual’s identity is verified in person. The agency recommends calling to request an in-person appointment to begin and complete the claim in one interaction.

The effectiveness of the government’s ID verification software is unclear, but it is worth noting that a Federal Communications Commission report found that between 14 and 24 million Americans lack access to broadband. Additionally, a report from the AARP found that an estimated 42 percent of older adults lack reliable access to the internet. Many elderly Americans may struggle with navigating websites and digital platforms, and a Pew Research survey from 2021 showed that about a quarter of the U.S. population aged 65 or older report never going online.

This policy shift is likely to force millions of social security recipients and applicants to visit government offices to get their retirement benefits, which could lead to increased congestion and wait times. Unfortunately, the administration has also been targeting SSA field offices across the country for lease termination and closure, with 47 offices currently affected. These offices are located in various states, including Alabama, Florida, Mississippi, Georgia, Texas, and North Dakota.

Furthermore, the administration has been working to downsize the SSA’s staff, with plans to halve the agency’s staff in the coming months. This staff reduction could severely impact the government’s ability to dispense benefits, particularly at field offices where recipients must now verify their identities in person. A recently unearthed memo highlights the potential consequences of these policy changes, including increased field office traffic, longer call wait times, and delayed processing.

These changes are not surprising, given the administration’s stance on Social Security. The billionaire has previously expressed hostility towards the program, calling it a “Ponzi scheme.” The changes also follow comments made by Larry Fink, the CEO of BlackRock, who suggested privatizing Social Security. Fink stated that the current plan “doesn’t grow with the economy” and proposed creating a new plan that would tie Americans’ retirement funds to the stock market.

The implications of these changes are significant, and Americans should be aware of the potential consequences. As the administration continues to implement its policies, it is essential to consider the impact on the Social Security program and its recipients.