{"id":17285,"date":"2025-04-30T04:53:12","date_gmt":"2025-04-30T04:53:12","guid":{"rendered":"https:\/\/fusionmindlabs.com\/blogs\/yelp-adds-ai-phone-reservations\/"},"modified":"2025-04-30T04:53:12","modified_gmt":"2025-04-30T04:53:12","slug":"yelp-adds-ai-phone-reservations","status":"publish","type":"post","link":"https:\/\/fusionmindlabs.com\/blogs\/yelp-adds-ai-phone-reservations\/","title":{"rendered":"Yelp adds AI phone reservations"},"content":{"rendered":"\n<\/p>\n<p><strong>Yelp Introduces AI-Powered Call Answering Features<\/strong><\/p>\n<p>Yelp has unveiled new AI-powered call answering features for restaurants and services as part of its <a data-i13n=\"cpos:1;pos:1\" href=\"https:\/\/blog.yelp.com\/news\/spring-product-release-2025\/\" rel=\"nofollow noopener\" target=\"_blank\" data-ylk=\"slk:Spring Product Release;cpos:1;pos:1;elm:context_link;itc:0;sec:content-canvas\" class=\"link \">Spring Product Release<\/a>. The company aims to ensure that &quot;businesses never have to miss a call again&quot; with this innovative service, currently under development.<\/p>\n<p><strong>Harnessing AI to Unlock Potential<\/strong><\/p>\n<p>&quot;In this next step of our product transformation, we\u2019re continuing to harness AI to unlock the potential of Yelp\u2019s rich data in ways that build trust and simplify decision-making \u2014 whether users are hiring a pro or booking a reservation,&quot; said Craig Saldanha, Yelp&#8217;s chief product officer, in a statement. &quot;By grounding our AI in real consumer behavior and business data, we\u2019re creating intuitive, transparent features that improve the experience for everyone on Yelp.&quot;<\/p>\n<div class=\"caas-iframe-wrapper\" data-embed-anchor=\"2c13dc07-1e6e-5be8-b062-bec612e8727d\">\n<div class=\"caas-iframe youtube\" style=\"padding-bottom:56%\" data-type=\"youtube\">\n<blockquote data-src=\"https:\/\/www.youtube.com\/embed\/OboONaC4WkA?si=zJ7ytZcXaIiMVZel\" allowfullscreen=\"\"><p>\n<noscript><iframe title=\"Early Preview of Yelp\u2019s Upcoming AI-powered Call Answering Services\" width=\"1080\" height=\"608\" src=\"https:\/\/www.youtube.com\/embed\/OboONaC4WkA?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/noscript>\n<\/p><\/blockquote>\n<\/div>\n<\/div>\n<p><strong>Key Features of the AI-Powered System<\/strong><\/p>\n<p><a data-i13n=\"cpos:2;pos:1\" href=\"https:\/\/www.youtube.com\/watch?v=OboONaC4WkA\" rel=\"nofollow noopener\" target=\"_blank\" data-ylk=\"slk:The AI-powered system;cpos:2;pos:1;elm:context_link;itc:0;sec:content-canvas\" class=\"link \">The AI-powered system<\/a> will be fully integrated into Yelp&#8217;s platform, offering customizable features, general question-answering capabilities, spam filtering, call transfer, and message capture. For restaurants, it will enable reservations, waitlist management, and promotion of deals like happy hours. This system will be part of <a data-i13n=\"cpos:3;pos:1\" href=\"https:\/\/www.engadget.com\/yelp-debuts-ai-powered-assistant-to-help-you-find-the-right-contractors-110019639.html\" data-ylk=\"slk:Yelp Guest Manager;cpos:3;pos:1;elm:context_link;itc:0;sec:content-canvas\" class=\"link \" rel=\"nofollow noopener\" target=\"_blank\">Yelp Guest Manager<\/a>, which is also receiving updates to streamline operations and introduce a new Guest Experience Survey.<\/p>\n<p><strong>Enhanced User Experience<\/strong><\/p>\n<p>Users calling services will be able to provide project details, receive answers to follow-up questions, and get a call back from the company. For instance, if a person has a car issue, they can provide information to the <a href=\"https:\/\/www.engadget.com\/ai\/\" data-ylk=\"slk:AI system;elm:context_link;itc:0;sec:content-canvas\" class=\"link \" rel=\"nofollow noopener\" target=\"_blank\">AI system<\/a> and receive potential solutions. Every business will have the ability to customize the AI service&#8217;s greetings, choose when a call should be forwarded, and determine follow-up questions.<\/p>\n\n<br \/><a href=\"https:\/\/www.engadget.com\/ai\/yelp-will-use-ai-to-help-restaurants-answer-calls-and-make-phone-reservations-143320476.html?src=rss\" rel=\"nofollow noopener\" target=\"_blank\">Source Link<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Yelp Introduces AI-Powered Call Answering Features Yelp has unveiled new AI-powered call answering features for restaurants and services as part of its Spring Product Release. The company aims to ensure&#8230;<\/p>\n","protected":false},"author":0,"featured_media":17287,"comment_status":"","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[47],"tags":[65,64,63,5015,4984],"class_list":["post-17285","post","type-post","status-publish","format-standard","has-post-thumbnail","category-news","tag-ai","tag-gear","tag-news","tag-restaurant","tag-yelp"],"jetpack_featured_media_url":"https:\/\/fusionmindlabs.com\/blogs\/wp-content\/uploads\/sites\/9\/2025\/04\/89f90150-aaa3-11ea-a775-76af53faa836.jpeg","_links":{"self":[{"href":"https:\/\/fusionmindlabs.com\/blogs\/wp-json\/wp\/v2\/posts\/17285","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fusionmindlabs.com\/blogs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/fusionmindlabs.com\/blogs\/wp-json\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"https:\/\/fusionmindlabs.com\/blogs\/wp-json\/wp\/v2\/comments?post=17285"}],"version-history":[{"count":0,"href":"https:\/\/fusionmindlabs.com\/blogs\/wp-json\/wp\/v2\/posts\/17285\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/fusionmindlabs.com\/blogs\/wp-json\/wp\/v2\/media\/17287"}],"wp:attachment":[{"href":"https:\/\/fusionmindlabs.com\/blogs\/wp-json\/wp\/v2\/media?parent=17285"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/fusionmindlabs.com\/blogs\/wp-json\/wp\/v2\/categories?post=17285"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/fusionmindlabs.com\/blogs\/wp-json\/wp\/v2\/tags?post=17285"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}